Policy Center
Website Legal Documents
Clear, plain-language policies that explain how our website works, how we handle your information, and the dealership policies that help set expectations.
Policies
Browse by topic using the header menu. Each item below is a summary—full policy pages can be published separately if needed.
Quick navigation
Terms of Use
Website usage rules, acceptable use, limitations, and general disclaimers.
Privacy Policy
Collection and handling of personal information (including contact forms, trade-in forms, and financing inquiries).
Cookie Policy
How cookies and similar technologies are used. Required in many jurisdictions.
Accessibility Statement
Accessibility commitment, ADA compliance approach (where applicable), and accommodation/contact process.
Copyright & Trademark Notice
Ownership of website content, logos, photos, and videos, and permitted use.
DMCA Policy
Process for copyright complaints, especially if user-submitted content is allowed.
Vehicle Listing Disclaimer
Very important for vehicle listings and vehicle detail pages.
Vehicle descriptions, features, options, pricing, mileage and availability are believed accurate but are not guaranteed. Please verify all information before purchase.
Pricing Policy
Explains the following:
- Prices may change
- Taxes not included
- Registration not included
- Dealer fees not included
- Financing assumptions
Vehicle Availability Policy
Explains the following:
- Inventory updates are delayed
- Vehicles may sell before website updates
Market Adjustment Policy
If used, explain when a market adjustment may apply and how it is shown.
Deposit Policy
Very important. Defines:
- Refundable vs. non-refundable deposits
- Vehicle hold periods
Trade-In Valuation Policy
For your “Sell” page. Defines:
- Estimates are not offers
- Inspections required
- Final value may differ
Vehicle Sourcing Policy
For your “Find” page. Defines:
- Dealership acts as an intermediary
- Availability not guaranteed
- Deposits may be required
Appointment Policy
Inspection appointments, late arrivals, and no-shows.
Test Drive Policy
Requirements:
- License
- Insurance
- Age restrictions
Delivery & Pickup Policy
Vehicle pickup process and delivery coordination.
Out-of-State Purchase Policy
Especially important. Explains what to expect for non-local buyers.
Title & Registration Policy
Processing times and what can cause delays.
Vehicle Inspection Policy
Your internal standards and inspection approach.
Vehicle Reconditioning Policy
How vehicles are prepared before sale.
Warranty Policy
Summary page. Actual warranty documents remain separate.
Return & Exchange Policy
If offered, define timelines, conditions, and exclusions clearly.
Financing Assistance Disclaimer
Clarifies:
- Dealership is not a lender
- Third-party lenders make decisions
Customer Bill of Rights
Example:
- Transparent pricing
- No hidden fees
- No pressure sales
- Vehicle history disclosure
Ethical Sales Policy
A public statement describing ethical standards for advertising and customer treatment.